# How to resend and activation email (for organization managers only)

### <span style="mso-ansi-language: EN-US;">What is an activation email?</span>

<span style="mso-ansi-language: EN-US;">An activation email is sent when a user account is created.  
It contains a hyperlink to the account activation page.  
This link is active for 72 hours after having been sent.</span>

#### <span style="mso-ansi-language: EN-US;">Steps to resend</span>

<span style="mso-ansi-language: EN-US;">An activation email cannot be resent as such. However, following these steps will mimic the activation process</span>

#### <span style="mso-ansi-language: EN-US;">Step 1</span>

<span style="mso-ansi-language: EN-US;">Access the user account</span>

<span style="mso-ansi-language: EN-US;">As an Organisation Manager or as a National Security manager you need to activate the user account  
</span>[![image.png](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/scaled-1680-/4N6RBDimage.png)](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/4N6RBDimage.png)

#### <span style="mso-ansi-language: EN-US;">Step 2</span>

<span style="mso-ansi-language: EN-US;">Set the disabled switch to off (left)</span>

[![image.png](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/scaled-1680-/t1jimage.png)](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/t1jimage.png)

#### <span style="mso-ansi-language: EN-US;">Step 3</span>

<span style="mso-ansi-language: EN-US;">Open the E2 logon page and click on forgot password (in an other browser that the one your are currently in)</span>

[![image.png](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/scaled-1680-/z8iimage.png)](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/z8iimage.png)

<span lang="EN-GB" style="mso-no-proof: yes;">  
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#### <span style="mso-ansi-language: EN-US;">Step 4</span>

<span style="mso-ansi-language: EN-US;">Enter the username (not the email address) and click recover password</span>

[![image.png](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/scaled-1680-/v3Uimage.png)](https://help.ci-aviationreporting.eu/uploads/images/gallery/2025-11/v3Uimage.png)

<span lang="EN-GB" style="mso-no-proof: yes;">  
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<span style="mso-ansi-language: EN-US;">An email will be sent to the email address attached to the username</span>

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